Mobile World — February 7, 2013
Oracle Gives Insight On New Approaches To Succeed In Customer Experience
By Staff

Marketing Charts — February 7, 2013
3 in 4 US Senior Execs Strongly Believe Customer Experience Impacts Loyalty
By Staff

1to1 Magazine — February 7, 2013
Integrating Customer Experience with Company Culture
By Anna Papachristos

CRM Search — February 6, 2013
Customer Experience Research Results and Actionable Take-Aways
By Chuck Schaeffer

CRM Buyer — February 6, 2013
Re-thinking the Service Paradigm
By Dennis Pombrient

CMS Wire — February 4, 2013
Oracle – Ignore Customer Experience at Your Own Risk
By Dan Berthiaume

CRM Search — February 4, 2013
A Review of the CX Business Case, Benefits, Risks, Lessons & How to Get Started
By Chuck Schaeffer

Enterprise Irregulars — February 4, 2013
Customer Experience Redux
By Dennis Pombrient

InformationWeek — February 4, 2013
5 Steps To Superior Customer Experience
By Doug Henschen

MyCustomer.com — February 4, 2013
Oracle Study Reveals Gap Between CX Strategy And Customer Expectations
By Natalie Brandweiner

TMCnet — February 4, 2013
Oracle Study Finds Disconnect Between Company Executives and the Customer Experience
By Tracey Schelmetic

Search CRM — February 1, 2013
From Disney To Dishwashers: Digital CRM To Change Customer Experience
By Ashley Smith

 

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